Fix A Broken External Hard Drive | Hardware And Software Faults
April 10, 2011 – 11:16 pmA broken external hard drive may be due to a variety of hardware damage/faults as well as software problems. This post goes through some of the checks and troubleshooting you can do to focus in on where the problem may lie.
Begin by checking out your USB cables. Try replacing them to make sure they are not at fault. You can visually inspect the connector pins to make sure they’re not pushed in or damaged. Try using a different USB port on your computer to make sure the port itself is not at fault. To completely isolate the problem you could also try connecting it to a second PC (since the issue may be with the computer). If you notice the broken external hard drive has been dropped or has received signs of water damage then you should leave this type of hdd repair to an expert to complete since any alterations you make could void your warranty or cause data loss.
Next, open the Device Manager application and make sure that the hardware is correctly being identified by your computer. This utility is very effective at identifying device driver issues or any conflicts that may be getting experienced by the PC. The utility can also provide suggestions about how to fix these conflicts and driver issues (i.e. by downloading new software).
It is also worthwhile running Windows error checking utility across the broken external hard drive for signs of bad sectors. Sector damage can occur as result of physical damage on the platter as well as software problems with the hard drive data administration utilities.
Lastly, you could also try doing a data recovery. Install data recovery software your laptop then connected the broken external hard drive to a USB port and scan it for fragments of your original files. Clone these found documents back onto your laptop for safekeeping.